shipping & returns
Black & White look Optical is a family owned practice focused on serving our community with quality and affordable eye care.
You may return unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In order to send back any item you Must receive a return request. After 10 days of delivery if the customer has not requested a return, a store credit will be issued. NO REFUNDS. After 30 days NO REFUNDS or STORE CREDIT.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.